ggee Privacy Policy
This document explains how important your personal information is to us. Please read it carefully before registering or using the ggee platform.
This privacy policy has been prepared on behalf of the ggee platform ("ggee", "we", "our"). By using ggee's website and services, you are considered to have accepted the terms of this policy. For details on the general terms of our services, please read the Terms and Conditions page.
Definitions and Scope
In this policy, "personal information" means any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, date of birth, IP address, and payment-related details.
This policy applies to ggee's website, mobile application, and all related digital services. If you use our platform from Bangladesh, this policy applies to you in full.
"Processing" means any operation involving data, including collection, storage, modification, transfer, disclosure, or deletion. We always process the minimum necessary data and only for legitimate purposes.
What Information We Collect
2.1 Registration and Account Information
When you open an account at ggee, your name, mobile number, email address, date of birth, and password are collected. National ID or passport details may also be required for identity verification.
2.2 Transaction and Financial Information
During deposits and withdrawals, your mobile wallet number (bKash, Nagad, Rocket, Upay) and transaction details are recorded. Your full wallet number or PIN is never collected.
2.3 Gaming Activity Data
Your bet history, win/loss records, preferred game categories, and session duration are logged automatically. This information is used to manage your account, determine bonus eligibility, and implement responsible gaming policies.
2.4 Device and Technical Information
Your IP address, device type, operating system, browser version, and the time and path of access to the platform are automatically recorded. This information helps with security monitoring and resolving technical issues.
Purpose of Data Use
ggee uses your information for the following purposes:
- Creating, verifying, and securing accounts
- Processing deposits and withdrawals
- Correctly providing bonuses, cashback, and VIP benefits
- Ensuring customer support through 24/7 live chat and email
- Preventing fraud, money laundering, and other illegal activities
- Improving the platform's technology and user experience
- Sending relevant promotional information based on your consent
As part of implementing ggee's responsible gaming policy, gaming activity data is analyzed to identify risky behavior and provide support to users when needed.
Sharing Data with Third Parties
ggee does not sell or rent your personal information to third parties for commercial purposes. However, data may be shared in specific circumstances:
4.1 Service Provider Partners
Trusted third parties are engaged for payment processing, technology infrastructure, identity verification, and customer support. These partners are given only the data needed for their specific tasks and are contractually bound to maintain confidentiality.
4.2 Legal Obligations
Providing information to relevant authorities in accordance with applicable laws in Bangladesh or court orders is a legal obligation. In such cases, we operate within the limits set by law.
4.3 Fraud and Security Cases
If unusual activity, identity fraud, or financial deception is suspected on an account, relevant information may be shared with the concerned parties for investigation purposes.
Cookies and Tracking Technology
Cookies and similar technologies are used on the ggee website. Cookies are small text files stored in your browser that improve the functionality of the site.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and completing payment processes. Disabling them will prevent the platform from functioning properly.
5.2 Analytics Cookies
Analytics cookies are used to understand how the site is used and to improve service quality. These cookies collect information anonymously and do not reveal personal identity.
5.3 Preference Cookies
Preference cookies are used to remember language selection, theme preferences, and other personal settings. You can manage cookies at any time from your browser settings, though some services may become limited.
Data Storage and Security
ggee applies industry-standard security measures to keep your information safe. Our main technical security measures are:
- Securing all data transfers through SSL/TLS encryption
- Encrypting stored data to prevent unauthorized access
- OTP verification and two-factor authentication for account access
- Regular security audits and vulnerability testing on servers
- Restricting data access to authorized staff only
Your data is retained for as long as your account is active and for as long as required afterward to meet legal obligations. Once the specified period has passed, data is securely deleted or anonymized.
Your Data Rights
As a user of the ggee platform, you have the following rights:
7.1 Right to Access and Correct Information
You can log in to your account at any time to view your stored personal information and make corrections if needed. Contact the support team to change your email, mobile number, or identity documents.
7.2 Right to Delete Information
You may request that your account be closed. However, some information may be retained for a specified period due to legal obligations and the need to settle ongoing transactions.
7.3 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. Let the support team know and we will act promptly.
7.4 Right to Data Portability
You may request a copy of your account-related information in an easily readable format. Please contact our support team for this.
Protection of Minors
ggee's services are for those aged 21 and above only. We do not knowingly collect or process personal information of any minor.
Age is verified at registration. If it is found that a minor has opened an account, that account will be closed immediately and the related information will be deleted. To learn more about our commitment to responsible play, visit the responsible gaming page.
Changes to the Privacy Policy
ggee reserves the right to update this privacy policy from time to time. If there are any significant changes, you will be notified in advance via your registered email or through the platform.
Continuing to use the platform after changes have been made will be considered acceptance of the revised policy. The date of changes will always be shown at the top of this page under "Last updated".
For answers to general questions about the privacy policy or terms of service, please visit our Frequently Asked Questions (FAQ) page.
Contact Information
If you have any questions, requests, or complaints about the privacy policy, please contact our support team. ggee provides support in Bengali and English 24/7 via live chat and email.
Email contact address: [email protected]
We generally respond to inquiries as quickly as operationally possible. Requests to delete data or close an account may require identity verification.